Accessibility statement
This accessibility statement applies to the CLC website at www.londoncoops.org
This website is run by CLC – consortium of short life housing co-operatives.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We monitor and audit using Silktide to keep it accessible in line with WCAG 2.1 AA standards.
Identify the non accessible parts
However, we know some parts of this website are not fully accessible:
How to request content in an accessible format
If you need information in a different format contact us and tell us:
- the web address (URL) of the content
- your name and email address
- the format you need (for example, audio recording, braille, BSL or large print, accessible PDF)
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find problems that are not listed on this page or you think we are not meeting accessibility requirements, contact us.
Enforcement procedure
If you contact us with a complaint and you are not happy with our response contact the Equality Advisory and Support Service (EASS).
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
Technical information about this website’s accessibility
Backdoor Housing Cooperative Ltd is committed to making its websites accessible, as per the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
We are prioritising making PDFs accessible that:
- contain information on how users can access our service
- are most frequently downloaded
- contain information that has a statutory requirement
We are developing training and guidance to help all document creators to develop accessible documents.
Our plan is to ensure that all essential PDFs are converted into an accessible format by 30 September 2023.
You can read more about the accessibility of our PDFs in our accessible documents statement.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we are doing to improve accessibility
We are using Silktide to continually identify and fix issues as they arise.
Preparation of this accessibility statement
This statement was prepared on 12th March 2025
It was last reviewed on 12 March 2025.